Privacy and GDPR
Policies for your security and safety
Rachel Cox
Last Update 2 years ago
Privacy Policy
At The Healing Hearts of Horses at Asterales and The Equine Confidence Coach, safeguarding your privacy is paramount. This Privacy Policy outlines how we handle the personal information collected by our organization to ensure transparency and respect for your privacy.
If you have any queries regarding this policy, feel free to contact us at [email protected].
Data We Collect
Personal Information:
Name
Contact Details (Email, Phone Number, Address)
Any other information provided voluntarily
Sensitive Information (if applicable):
Health Information
Special Requirements or Preferences
Case Notes
How We Use Your Data:
We utilise your data in accordance with the purpose for which it was collected. This may include:
Responding to your enquiries
Creating client-specific documents for monitoring and reporting
Handling donations or transactions initiated by you
Storing and utilising case notes for client sessions and progress tracking
When We Share Your Data:
We share your data under specific circumstances:
With your explicit consent
When using third-party processors under data processing agreements
When required by law
How Long We Keep Your Data:
We adhere to data minimisation principles and promptly delete data when it is no longer necessary. Data is retained for a maximum of three years, unless consent renewal is sought.
Rights You Have Over Your Data:
You have several rights regarding your data:
You can revoke consent for data processing at any time.
You may request rectification or deletion of your information.
You have the right to access your data.
For a comprehensive overview of your rights, visit the Information Commissioner’s website.
Modifications:
We may update this Privacy Policy periodically, with the latest version available on our website. Significant changes that affect your rights will be communicated to affected individuals.
Important information:
Where we write case stories, in the event that your case is used as a demonstration, all names, locations and vital information will be anonymous and you will not be identified.
In the event of my supervision, again, any information that is shared within my own supervision sessions with my supervisor, all information is anonymous and location not disclosed, my own contract with my supervisor also includes an extra layer of confidentiality where they will not share information which is between them and myself. Supervision is undertaken by most counsellors and therapists and this is common practice, bound by the same level of ethics as client/counsellor arrangements we have made.